Sales Policy – TechSmartLuis

Effective Date: April 14, 2025

At TechSmartLuis, we are committed to providing our customers with a seamless shopping experience, offering high-quality products, secure transactions, and exceptional customer service. Our Sales Policy outlines the terms and conditions that govern your purchases on TechSmartLuis. By placing an order, you agree to the terms set forth in this policy.

1. Product Availability

We make every effort to ensure that the products available on TechSmartLuis are in stock and ready for immediate shipment. However, in rare cases, a product may be temporarily out of stock or discontinued. If this happens, we will notify you promptly and provide you with options, such as selecting a similar product, waiting for restock, or requesting a full refund.

2. Pricing

All prices on TechSmartLuis are listed in US Dollars (USD). We strive to keep our prices accurate and competitive, but in the event of a pricing error, we reserve the right to correct the price before processing the order. If the error is discovered after you have placed your order, we will notify you immediately and offer you the option to accept the corrected price, select a different product, or cancel your order for a full refund.

3. Sales Tax

Sales tax will be applied to your order based on the shipping address provided during checkout. The applicable tax rate is determined by your local jurisdiction. The tax amount will be displayed at checkout, allowing you to review the total cost before completing your purchase.

4. Order Confirmation and Acceptance

Once you place an order on TechSmartLuis, you will receive an order confirmation email detailing the items purchased, the total cost, and the estimated delivery date. Please note that the receipt of an order confirmation email does not constitute an acceptance of your order. An order is considered accepted once it has been processed, and the items are shipped.

If any issues arise with your order, such as payment failures or product unavailability, we will contact you to resolve the issue as quickly as possible.

5. Payment Methods

We accept a variety of secure payment methods to ensure you can complete your purchase with ease. The available payment methods on TechSmartLuis include:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • Debit Cards: Visa, MasterCard

  • PayPal: Fast, secure payments using your PayPal account

  • Apple Pay: Convenient payment for Apple users

  • Google Pay: Fast and secure payments for Android users

  • Bank Transfers: For large transactions or international orders

By using any of these payment methods, you authorize us to charge your payment method for the full amount of the purchase.

6. Shipping and Delivery

We offer a variety of shipping options to ensure timely delivery of your products. Shipping costs are calculated at checkout based on your location and the items in your cart. Please note that delivery times may vary depending on your location and the shipping method selected.

Shipping Times:

  • Standard Shipping: Typically arrives within 5-7 business days (domestic orders).

  • Expedited Shipping: Typically arrives within 2-3 business days (domestic orders).

  • International Shipping: Delivery times for international orders may vary, typically between 7-14 business days, depending on your location.

Please ensure your shipping address is correct at the time of purchase. TechSmartLuis is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses.

7. Order Modifications or Cancellations

Once an order is placed, we begin processing it immediately to ensure quick delivery. If you need to modify or cancel your order, please contact our customer support team at support@techsmartluis.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order is processed or shipped.

8. Return and Refund Policy

At TechSmartLuis, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied with your order, you can return most items within 30 days of receipt for a full refund or exchange, provided the item is in its original condition. Please refer to our Return and Refund Policy for more details.

If your order is damaged or defective, please contact us immediately, and we will assist you with a return or replacement.

9. Promotions and Discounts

Occasionally, we may offer promotions, discounts, or special deals on our products. These offers are typically time-sensitive and may have specific terms and conditions. Discounts cannot be applied retroactively to previous purchases. If you have a discount code, be sure to apply it at checkout for your savings.

10. Customer Support

If you have any questions or concerns about your order, our products, or our sales policies, our customer support team is here to help. You can reach us through the following methods:

Our team is available from Monday to Friday, 9 AM to 6 PM EST to assist you with any inquiries.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. If we make changes to the policy, we will post the updated version on this page and revise the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about our sales practices and any updates.

Vision, Mission, and Core Values

Vision:
To be a global leader in providing high-quality technology products and accessories that enhance the daily lives of our customers by delivering innovative, stylish, and functional products that improve their experiences.

Mission:
At TechSmartLuis, our mission is to offer a seamless shopping experience by providing high-quality products, exceptional customer service, and competitive prices. We are committed to delivering cutting-edge tech and fashion accessories that exceed customer expectations and foster long-term satisfaction.

Core Values:

  • Customer-Centricity: We place our customers at the center of everything we do, ensuring their needs are met with care and attention.

  • Innovation: We embrace the latest trends and technology to deliver top-of-the-line products that enhance our customers’ lifestyles.

  • Quality: We provide durable, reliable, and stylish products that stand the test of time.

  • Integrity: We are transparent, honest, and ethical in all our business dealings, fostering trust with customers and partners.

  • Sustainability: We are committed to minimizing our environmental footprint and promoting sustainable practices in our operations.