TechSmartLuis Sales Policy

Effective Date:January 4, 2025

At TechSmartLuis, we strive to provide our customers with high-quality products at competitive prices. Our Sales Policy outlines the terms and conditions under which products are sold through our website https://techsmartluis.com. By placing an order with us, you agree to abide by the terms specified in this policy. Please take a moment to review the important information below.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, availability is subject to change, and we cannot guarantee that all items will be in stock at the time of purchase. If an item is out of stock or unavailable, we will notify you via email and provide options for you to either:

  • Choose an alternative product
  • Place the item on backorder (if available)
  • Receive a full refund

2. Pricing Information

All prices listed on our website are in USD (U.S. Dollars) and are subject to change without prior notice. While we strive to ensure that pricing is accurate, there may be occasional errors, and we reserve the right to correct pricing mistakes, whether in your order or on the website. If a pricing error occurs after you have placed your order, we will:

  • Notify you of the error as soon as possible
  • Provide you with the option to cancel your order and receive a full refund, or
  • Offer the item at the corrected price, if you still wish to purchase it

3. Discounts and Promotions

From time to time, we may offer discounts, sales, or promotions on certain products or site-wide. These discounts may be subject to specific terms and conditions, including but not limited to:

  • Discount codes or coupons may have expiration dates or specific usage restrictions.
  • Promotions may be limited to a specific quantity or time period.
  • Discounts cannot be applied retroactively to previous purchases.
  • Discounts may only be available to specific customer groups, such as first-time buyers, newsletter subscribers, or members of our loyalty program.

Please be sure to review the terms of each promotion before applying any discount codes at checkout.

4. Payment Methods

We accept the following payment methods for orders placed through our website:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Other payment methods as offered at checkout

Payments are processed securely through our third-party payment processors, and we do not store your credit card or payment details on our servers. All payments must be completed in full before your order is processed and shipped.

5. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email with details of your purchase. This email serves as a receipt for your order and includes the following information:

  • Order number
  • Product(s) purchased
  • Shipping and billing details
  • Total amount charged (including taxes and shipping fees)

Please review the order confirmation carefully and contact us immediately if there are any errors.

6. Shipping and Delivery

We offer various shipping options for our customers, and shipping costs will be calculated during the checkout process based on your location and the selected shipping method.

  • Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Time: Delivery times will vary depending on your location and the chosen shipping method. Standard shipping typically takes 3-7 business days, while expedited shipping options are available for faster delivery.
  • International Shipping: We offer international shipping, and additional shipping charges, customs duties, or taxes may apply based on the destination country. Please note that international shipments may take longer to arrive due to customs processing.

Once your order is shipped, you will receive a tracking number to monitor the status of your delivery. We are not responsible for any delays or lost items once the order has been handed over to the shipping carrier.

7. Sales Tax

Sales tax will be applied to your order based on the applicable tax rate in the jurisdiction where the order is being shipped. The sales tax amount will be calculated and displayed during the checkout process.

If you are tax-exempt, please provide your tax-exempt certificate during the checkout process or contact our customer service team for further assistance.

8. Order Cancellations

You may cancel an order within 24 hours of placing it, provided that the order has not already been processed or shipped. To cancel an order, please contact our customer service team immediately at info@techsmartluis.com or call (254) 826-4318. Once the order has been shipped, it is subject to our Return Policy.

9. Backorders and Preorders

Occasionally, we may offer backordered or preordered items. These items are not in stock at the time of purchase but can be ordered in advance. If you place an order for a backordered or preordered item:

  • We will provide an estimated shipping date, but please note that this date is not guaranteed.
  • You will not be charged for the item until it ships.
  • You may cancel your backorder or preorder at any time before the item ships for a full refund.

If an item becomes unavailable or delayed, we will notify you promptly and offer options, such as an alternative product or a refund.

10. Customer Support

Our customer support team is here to assist you with any questions, issues, or concerns regarding your purchase. If you need help with an order, a product inquiry, or general support, please contact us:

11. Limitation of Liability

TechSmartLuis is not liable for any damages or losses resulting from the use of products sold on our website. Our liability is limited to the total amount paid for the product(s) in question, excluding shipping and handling fees. In no event shall TechSmartLuis be liable for indirect, incidental, or consequential damages.

12. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy regularly to stay informed about our terms and conditions.